Agentic orchestration: Enterprise AI organizations have a deployment problem, not a platform problem — and most are calling chatbots agents

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• Agent workflow tooling leads orchestration-related investment growth at 34%, followed by security and permissions enforcement (25%) and scaling infrastructure (20%); monitoring/debugging draws 11% and 11% report flat budgets.

  60% confidence

• Roughly one in three enterprises under 2,500 employees (34%) exercises only reactive control of agent spend, against 20% of larger enterprises.

  60% confidence

• The top three anticipated orchestration strategy changes over the next 12 months are building in-house control (25%), standardizing on one framework (24%), and moving agents from sandbox to production (23%); only 4% expect no change.

  60% confidence

• 71% of enterprises say a quarter or fewer of their deployed 'agents' are true multi-step orchestrated workflows, and only 10% have crossed the halfway mark.

  60% confidence

• Anthropic's Claude is the primary agent orchestration platform for 40% of enterprises surveyed, more than double any rival platform.

  60% confidence

• Vendor lock-in (35%) is the risk enterprises fear most if agent control lives inside a model provider, ahead of security/permissioning limitations (28%) and inflexibility across models and tools (21%).

  60% confidence

• In the April–May 2026 survey wave (n=145), only 34% of enterprises expected a hybrid control plane and 12% expected to hand control fully to a provider-managed service; by June, security/permissioning limitations (32%, leading concern) and lock-in (24%, second) had traded places, with lock-in rising to the top concern.

  60% confidence

• More than a quarter of enterprises (27%) have no real-time, programmatic way to stop a runaway agent before a budget-breaking bill arrives; 32% rely entirely on native platform caps/throttles, 23% build custom gateways, and 19% exploit cross-model routing to arbitrage cost.

  60% confidence

• By the end of 2026, 51% of enterprises expect a hybrid control plane (provider-native plus external orchestration) and only 6% expect to hand control to a provider-managed service.

  60% confidence

• Anthropic, Microsoft, OpenAI, Google, and Amazon together account for roughly 80% (81 of 101) of enterprise agent orchestration deployments, while open frameworks like LangChain/LangGraph and custom in-house builds sit in single digits; 3% are not orchestrating at all.

  60% confidence

• Task completion reliability (32%) and multi-step workflow management (28%) together account for 59% of enterprises' primary success metrics for orchestration; developer productivity is 17% and end-user experience is 9%.

  60% confidence

• Model gravity (native alignment with a state-of-the-art base model, 21%) is the single largest factor driving orchestration platform choice, followed by flexibility across models and tools (17%) and ease of development (17%), security and permissions (14%), total cost of ownership (11%), and performance (4%).

  60% confidence

• 77% of smaller enterprises say a quarter or fewer of their agents do true multi-step work, versus 62% of larger enterprises, indicating the chatbot trap is directionally a mid-market condition.

  60% confidence

• Respondents rate their orchestration platforms at 3.94 out of 5 overall (109 answered), with value-for-money at 3.94 and ease-of-implementation the weakest at 3.85; 96% plan to change their orchestration approach within the year.

  60% confidence

• Microsoft is the primary agent orchestration platform for 18% of surveyed enterprises, and OpenAI for 13%.

  60% confidence

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